general
Q.
What is Pronto?
Q.
Am I buying products from Pronto?
A.
No, we don't sell any products at Pronto, we're just here to help you find what you're looking for at the right price. If you have any questions or concerns about the item you purchased, please contact the store or manufacturer directly.
Q.
What products can I find on Pronto?
A.
We only want to show you products that are available for purchase online from reputable retailers that sell in US dollars and ship to the US. We actively filter out spam sites, affiliate sites, adult content sites, comparison shopping sites, and sites that do not uphold a respectable level of customer service. If you feel that you have found a site listed on Pronto that does not meet this criteria please let us know.
Q.
I found something I want to buy! How do I purchase?
A.
Click the "Shop" button located by each product listing to be taken to the merchant's website where you can place your order.
Q.
Do you ship internationally?
A.
We do not sell any of the products on our site, we just help you find products and compare prices across online retailers. You will need to contact the merchant selling the item you are interested in purchasing from directly to learn about their international shipping policies.
Q.
How do I find out more information about a product?
A.
To find out more information about a product you see listed, such as stock availability or compatibility with other products, please contact the merchant's sales department or the product manufacturer.
Q.
How do I return an item or find my order status?
A.
Please contact the merchant that you purchased from directly. To find a merchant's contact information please click on the "Store Details" link or go to the merchant's website.
Q.
Help! I've had a bad experience with a merchant, what do I do?
A.
Pronto strives to only show reputable online retailers on our site. If you have had a bad experience with a merchant that is listed on Pronto please share your experience with us so that we can evaluate whether we should continue displaying their products.
Q.
Why do the store prices sometimes differ from what I saw listed on Pronto?
A.
We do our best to have accurate prices, but sometimes a store will change its price before we've had a chance to update our database. The price displayed on the merchant's site is the correct retail price. If you would like to report any inaccuracies you find please contact us, we apologize in advance for any misrepresentation.
Q.
How do you calculate tax and shipping costs?
A.
Tax costs are calculated based on the ZIP code you entered in the ZIP code field. We'll also list the cost for standard ground shipping (when available), but we encourage you to check for additional restrictions that may apply. We regularly update our tax and shipping information, but if you notice any inaccuracies please let us know.
Q.
What does Total Price include?
A.
To help you find the best deal, we estimate your Total Price by adding up the product's base price plus tax and shipping information (when available), as well as any store discount we have in our system.
Q.
I'm having trouble finding something - can you help?
A.
It's a big world out there. Our index covers millions of products, so to help you find what you're looking for, here are some tips:
- Be specific. If you're looking for a particular model number or have a favorite brand, try including it in your search query to improve results.
- Khaki the color or a pair of Khakis? Sometimes words can have multiple meanings, so try using a phrase that clearly indicates the kind of product you're looking for. If your search has returned results from multiple categories, click on the best matching category listed to help you refine your search results.
- Filters are your Friend. Try out the nifty filters that appear on the left sidebar of your search results. You can even select more than one - just click the "x" button next to it to remove it, or click "clear all" to go back to your original results.
Q.
Are there minimum system requirements to use Pronto?
A.
For an optimal shopping experience, we recommend that you have cookies and JavaScript turned on. Without these features, there are some parts of Pronto that may not work for you (like using your zip code to calculate tax and shipping costs). Learn more about cookies or JavaScript.